FAQ

No question about it – Earn-a-car offers you a simple, practical solution. Clarification may be required in some areas; how you rent, earn loyalty and then use the money to buy your car.

“Instead of borrowing cash, we give you cash!!”

See our list of frequently asked questions and put your mind at ease …

 

▶ Who services the car and how much mileage can I do?

  • You need to maintain and service your car and it must be carried out at an RMI-accredited workshop according to the manufacturers schedule. Contact us
  • Mileage limitations of 3,500km's per month apply. Extra mileage of R1 per kilometer is charged for monthly in arrears.
 

▶ What about the SANRAL toll fees?

  • Any toll fees are for the clients account.
 

▶ Can I buy the car earlier?

  • Yes, a purchase price will be calculated for you and your loyalty cash allocated accordingly.
 

▶ How do i ensure i stay in good standing?

  • Service with accredited maintenance garage
  • Drive safely and within the law
 

▶ What is covered in the warrantee?

 

▶ What happens if I get a traffic fine?

  • Any fines incurred are for the client's account. It will be transferred to you at a small fee.
 

▶ How are monthly payments processed?

  • Payment is easy through debit order.
  • For a small addition to your monthly payment, we provide courtesy car cover in the event of an accident and/or third party accident cover.
 

▶ What must I do in case of Accidents, Theft, Fire or Loss?

  • Immediately report the incident to Earn-a-car call centre +27 79 128 7818 so we can help you, send an ambulance, call next of kin, arrange to tow the car and/or have the car repaired.
  • See our accident and breakdown service for full details.
  • Report theft to the SA Police
    Failure to do so will result in the insurance claim being repudiated.
 

▶ If I default, can I restore the relationship later?

  • We try to help those who show good faith. If you bring your payments up to date after falling into arrears, we try to help you should you wish to earn another vehicle through us.
  • By clearing the arrears, you again become a client in good standing. If you then take a vehicle similar to the one covered in the initial contract, we waive the initial upfront admin charge and you earn your car of choice from us again.
  • During the contract term failure to pay your monthly payment will result in Earn-a-car refusing to indemnify you for the cost of your accident damages.
 

▶ Can I “trade down” if I can’t maintain the level of payments?

  • Yes! If you run into affordability problems for a small fee you can return your current upmarket car and take a model that is more within your means.
 

▶ What happens if I find I can’t make the payments?

  • Get in touch with us as quickly as possible;
    • Don’t simply let the debit order bounce.
    • If you just stop paying and keep the car, we collect it at your cost.
    • Return it to us before reaching this stage.
  • Under our contract, if you fall into arrears you are still obliged to meet the payments for the notice period (1 calendar month) even though you no longer have the car in your possession.
    • This allows Earn-a-car to sell the car to someone else.
    • If we sell the car to another customer during the notice period, we will only charge you pro-rata for the time the vehicle was not earning income.
  • If your account is in good standing, we will recommend you for credit and you may always get another car from Earn-a-car.
 

▶ How long does it take before I own my car?

  • You can take ownership of a car from the Earn-a-car Dealership as quickly as you like – but four years is the normal period.
  • If you choose our cheapest, most affordable option, you can take possession of your own car after no more than six years.
 

▶ How do I earn my own car?

  • Loyal clients can earn cash back every month which they can use to buy the car of their choice at the end of the agreement.
  • If you take final transfer of a car from our dealership we credit your upfront fee against the purchase of the car.
  • On our four year cash-back earn-your-car programme the monthly cash back amount is approximately R300 per month.